Privacy Policy of Sophiara Jewwley
Sophiara Jewwley operates the Sophiara.ca website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Sophiara website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Sophiara.ca, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Sophiara Refund and Return Policy
- Request Period: We offer refunds and exchanges within the first 30 days from your purchase date. If 30 days have passed since your purchase, we cannot process a refund or exchange.
- Condition of Items:
- Items must be unused, in original condition, and packaging. We cannot accept items showing signs of wear, alteration, or damage not due to our error.
- Customized or personalized items (e.g., specific sizes, colors) cannot be refunded unless there is a manufacturing defect. If you believe your custom order qualifies for a return, please email us at the address provided on our Contact Us page so we can review your request.
- Proof of Purchase and Refund Method: As an online store, we process refunds through the original payment method only (credit card, debit card, PayPal, Google Pay, or Apple Pay). We cannot issue refunds through any other method.
- Exempt Items from Refunds and Exchanges:
- Custom and Personalized Orders: Due to the custom nature of these items, they are generally non-refundable. Please reach out before purchasing if you have questions about sizing or customization options.
- Items with Visible Wear or Damage: Accessories that have been used, resized, or altered in any way by the customer are ineligible for refund or exchange.
- Sale Items: Items purchased on sale cannot be refunded.
- Partial Refunds (if applicable):
- Partial refunds may be granted if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery may qualify only for a partial refund.
- Exchange Policy:
- We replace items only if they arrive defective or damaged. If your item is eligible for exchange, email us at the address listed on our Contact Us page and ship it to the address on the shipping label or packing slip included with your order. This address is the return address for your order.
- Return Shipping Address:
- Please ship any returns to the same address listed on the shipping label or packing slip included with your package. For privacy and security, this is the only authorized return address for Sophiara.
- We strongly recommend using a trackable shipping method for returns, as Sophiara is not responsible for returns lost in transit.
Additional Terms
- Authenticity and Quality: All Sophiara products are crafted with care using high-quality materials. Please carefully read item descriptions and specifications to ensure the item meets your expectations.
- Care and Maintenance: For hygiene and quality assurance, returned items must be in pristine condition. Gold jewelry should be properly cared for, avoiding exposure to chemicals, lotions, and extreme environments. Items returned showing wear inconsistent with the original condition may not qualify for a refund.
- Allergy Disclaimer: While we make every effort to use hypoallergenic materials, Sophiara is not liable for allergic reactions. It is the buyer’s responsibility to check materials if allergies are a concern.
- Refund Process: Once your return is received and inspected, we will email you regarding approval or rejection of your refund. Approved refunds will be processed within 7–10 business days and will be credited to your original payment method.
- Reshipment Policy: In cases where an item needs to be reshipped, we will only ship it to the original address provided at the time of purchase. This ensures the security of your order and helps prevent fraudulent activities.
- Late or Missing Refunds:
Contact Us
If you have questions or need assistance with a return or refund, please visit our Contact Us page for our contact details.
Thank you for choosing Sophiara!
